Thinc Solutions

Service desk for your IT support

When managing your IT becomes a distraction from what your people do best, Thinc’s service desk provision can lighten the load. We combine breadth of expertise with a friendly, personal approach that will keep your business moving and make life easy for your team.

What outsourcing your IT service desk to Thinc gives you

Speed of response and resolution

98% customer satisfaction
When you experience an IT problem, you want it to be fixed quickly, and for it not to happen again. We pride ourselves on our speed of response – but also on getting it right. We’ll calmly work through the issue with you to find the best solution – and 98% of our customers are happy with the outcome.

Breadth of support

On hand for your whole business
As your organisation grows, the complexity of managing IT increases, with new operational, productivity, compliance and security challenges. At Thinc, we understand deeply this deeply, having worked alongside ambitious SMEs for more than 30 years. That’s why we’ve built a broad and holistic IT service desk provision, covering everything from infrastructural support to proactive cyber protection.

Real people, real advice

Our tech experts will feel like part of your team
Sometimes, when you’re faced with a problem, you just want to speak to a human. At Thinc, we wholeheartedly agree. While we use a best-in-class ticketing and self-service portal, we are always here to talk. If you’ve got a problem, just pick up the phone or drop us an email – and we’ll talk it through together.

Need an IT service desk provider you can trust?

We’ve been helping SMEs get more from their technology for three decades. If you’d like to find out how we can help you, book a call with us.

Ready to talk about IT service desk outsourcing?

Book a call today and one of our friendly consultants will be in touch to find out more about your requirements.

Why outsourcing your IT service desk could help you

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Why choose Thinc’s service desk and IT support?

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Support we offer through our IT service desk

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Case study: Handling Truck Services

As its IT requirements increased, Handling Truck Services turned to Thinc. Our managed services and Sage 200 support have eased the pressure on internal teams and enabled true modernisation.

“To have a system where someone outside knows it inside out, and if there is a problem, there is a number to call – that’s reassuring. There’s also peace of mind that if there was a major interruption to the business, we have offsite backup and remote desktops – we could quickly pick things up elsewhere. That’s such a big help.”

Paul Liscio, Director at Handling Truck Services

Read the case study

HTS Case Study (1)

Over 400 organisations trust Thinc

Find out how Thinc’s service desk can support your IT

If you’re looking for dependable expertise with a personal touch, look to Thinc. We’re ready to talk at a time that suits you.

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Ready to talk about IT service desk outsourcing?

Book a call today and one of our friendly consultants will be in touch to find out more about your requirements.

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Talk to our team

Fill out the form below to connect with our team. If you’re an existing customer, please visit our Support page.